Refund Policy

STEFIL Academy sells digital PDF publications and companion files. Please read the product description, prerequisites and free sample before purchasing.

Change of mind after digital delivery

We do not voluntarily offer refunds solely because you change your mind after download access to the purchased digital files has been supplied. Digital files cannot be returned in the same way as physical goods. This policy does not remove any right or remedy that applicable law requires.

Access problems, defective files and incorrect charges

If you cannot access a purchased file, receive a corrupted or incorrect file, are charged twice for the same purchase, or believe the supplied content materially differs from its description, contact contact@stefil.click. Include your order number and a brief explanation; do not send card details or account passwords.

We will investigate the issue and provide the appropriate remedy, which may include restoring access, supplying the correct file, correcting a duplicate charge or issuing a refund where appropriate or required. We do not require you to give up applicable consumer rights to receive support.

Digital-delivery request and statutory rights

Checkout asks you to request digital delivery after successful payment. Where applicable law permits and its requirements are met, withdrawal rights for digital content may end once supply begins following the required express consent and acknowledgment. If those legal requirements are not met, or another mandatory right applies, that right remains available. This is not a blanket waiver of rights for defective or misdescribed content.

Payment-provider processes

PayPal and card issuers may have their own dispute or purchase-protection processes. This policy does not replace or override those processes. Any approved refund is handled through the relevant payment provider.

Contact

STEFIL, Bulevar Mihajla Pupina 147, Serbia. Email: contact@stefil.click.

Last updated: October 9, 2026.